Reclamations / Guarantee / Shipping Rates

Cancellation form / Return form

Right of withdrawal Reclamations / returns / withdrawals to: 

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Culinaris Logistikzentrum 

z.Hd. Herrn Bischoff
Steinbachweg 8
04158 Leipzig (Germany)

Tel.: +49 (0)341 461078-00
Fax: +49 (0)341 461078-29 
e-mail: logistic@culinaris.eu

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Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us (Culinaris Küchenaccessoires, Steinbachweg 8, 04158 Leipzig, logistic@culinaris.eu, Telephone: +49 (0)341 461078-0, Telefax: + 49 (0)341 461078-29) of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

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Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You shall be responsible for the cost of return. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

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General information

Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage. Please note that the above general information is not a precondition for effectively exercising your right to cancel.

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Cancellation form / Return form

If you wish to cancel this contract, please complete and submit this form.

Culinaris Logistikzentrum 

z.Hd. Herrn Bischoff
Steinbachweg 8
04158 Leipzig (Germany)

Tel.: +49 (0)341 461078-00
Fax: +49 (0)341 461078-29 
e-mail: logistic@culinaris.eu

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)

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Ordered on (*) ____________ / received on (*) __________________

 

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Name of consumer(s)

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Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

_________________________
Date

(*) Delete as appropriate

 

 

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  This cancellation terms is provided by the legal text service of janolaw.

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Shipping Rates

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We are happy to tell you that Culinaris Küchenaccessoires / Cookfunky can ship to virtually any address in the world to the delivery address given. Culinaris / Cookfunky tries to dispatch the ordered products as quickly as possible. Our dispatch partner DHL picks up the packages on workdays at approx. 2 p.m. and Saturday at 11 a.m. After entering your address the shipping methods and the associated shipping costs will be displayed. 

 

Tax Free Shopping (Shopping without paying VAT - 19 %, - 7% for books and food)

• Business clients with the invoice address outside of Germany but within the European Union (EU) with VAT-ID (Tax area: business clients with VAT-ID)
• Private and business clients with delivery and invoice address outside of the European Union (EU) (Tax area: Non-EU country) 
• The tax area is dependent on the delivery address. Please choose in the basket between EU country, No EU country or EU business customers outside Germany with VAT-IDNr.

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For Payment in advance please use the following bank details.. We send out the ordered items after receiving the money for the order on the following account:

• receiver: Culinaris Küchenaccessoires
• bank: Deutsche Bank Leipzig
• IBAN: DE66860700240455012500
• SWIFT-CODE / BIC: DEUTDEDBLEG

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Shipping Rates: Germany

The costs for shipping will be calculated depending on the total of your shopping cart, your payment method and your delivery address. Please make sure that you chose the tax area "EU country" if your invoice address is in Germany. For a shopping basket amount of 50 € and a shipping address in Germany we ship for free. For a shopping basket amount up to 49.99 € you have to pay a shipping fee of 5,99 € (Free shipping above an invoice value of 50 €*).

*Recalculation of postage and shipping costs
If you have received a delivery from Culinaris over an order amount of 50 € (excluding postage and shipping costs), you have exceeded the free shipping threshold conditions and therefore receive free shipping from us. However, if products are returned (and credited to the buyer) for reasons we are not liable for and the invoice total consequently falls below 50 €, please be aware that we will invoice a flat rate of 5,99 € to cover shipping expenses.

Express Germany
If you choose the option Express Shipping you will receive your order within 48 hours if your delivery address is in Germany and if you pay by credit card or pay pal. If the total amount of your shopping cart is up to 50,00 € you have to pay 35,00 € for Express Shipping. From 50,00 € you have to pay 25,00 €.

Order online and pick up in our store: Free Shipping & flexible shopping! Choose your favorite products in our online-shop and have them delivered to one of our stores for free. Benefit from the store opening hours and get the expert advice of our employees right away. We are pleased to provide advice and assistance. We will contact you with email when your order is ready to be picked up at the store of your choice. If you enter your phone number at the ordering process we can also notify you with phone. You can find the stores addresses and opening hours here.

Goods shipment Germany: We offer the insured shipping by large letter within Germany for e.g. small items or spare parts (Except fragile goods) for 3,95 €. Please note the permissible total size of the total of the products ordered has a maximum of L 35 x W 25 x H 2 cm and a weight of 500 grams. If it is not possible to send all items in an envelope we are going to ask for further payment for parcel shipping.

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Shipping Rates: Foreign countries

The costs for shipping will be calculated depending on the total of your shopping cart, your payment method and your delivery address.

Delivery Method = Delivery Address	total of shopping basket	Shipping costs
Australia	up to  599,99 € from   600,00 € from 1000,00 €	94,95 € 84,95 € 74,95 €
France, Italy, Austria	up to  199,99 € from   200,00 €	12,95 € 8,95 €
Great Britain	up to  199,99 € from   200,00 €	16,95 € 12,95 €
Norway and Switzerland	up to  199,99 € from   200,00 €    from   400,00 € from   700,00 €	39,95 € 34,95 € 24,95 € 19,95 €
Canada, Japan and the United States of America	up to  599,99 € from   600,00 € from 1000,00 €	94,95 € 84,95 € 74,95 €
Russian Federation, Turkey, Gibraltar, Iceland, Croatia, Ukraine, Bosnia and Herzegovina, Macedonia	up to  299,99 € from   300,00 € from   600,00 €	54,95 € 44,95 € 34,95 €
Shipping Rates for different  European countries e.g.: Belgium, Denmark, Finland, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Sweden, Spain, Czech Republic, Hungary, Estonia, Latvia, Luthuania, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia and Cyprus	up to  199,99 € from   200,00 € from   300,00 € from   600,00 €	24,95 € 19,95 € 14,95 € free shipping
Shipping Rates for different non European countries e.g.: the Bahamas, Brazil, China; Taiwan, Costa Rica, Egypt, Haiti, Hong Kong, India, Indonesia, Cape Verde, Madagascar, New Zealand, South Africa, Srik Lanka, ...	up to  999,99 € from 1000,00 €	99,95 € 89,95 €

Please note that the shipment may be handed over to an international contractual partner of DHL in the destination country.

Goods shipment Europe: We offer the insured shipping by large letter for e.g. small items or spare parts (Except fragile goods) for 9,95 € (value max. 25,00 €). Please note the permissible total size of the total of the products ordered has a maximum of L 35,3 x W 25 x H 10 cm and a weight of 1000 grams. If it is not possible to send all items in an envelope we are going to ask for further payment for parcel shipping.

Goods shipment outside Europe: We offer the insured shipping by large letter for e.g. small items or spare parts (Except fragile goods) for 14,95 € (value max. 25,00 €). Please note the permissible total size of the total of the products ordered has a maximum of L 35,3 x W 25 x H 10 cm and a weight of 1000 grams. If it is not possible to send all items in an envelope we are going to ask for further payment for parcel shipping.

Letters outside of Germany can only be sent to the countries listed here. Delivery outside Europe (Australia, Asia, America) may take 2 - 5 weeks. 

Deliveries to Switzerland: For deliveries to Switzerland, we recommend using the service provided by MeinEinkauf.ch. All information can be found at MeinEinkauf.ch. All customs formalities and delivery are against a small fee. Your goods will be delivered quickly, pre-paid and cheap.

 

For delivery to non-EU countries, additional customs duties and fees apply. For more information, see for example.

https://ec.europa.eu/taxation_customs/index_en

and especially for Switzerland at

http://xtares.admin.ch/tares/login/loginFormFiller.do